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Our Story
Underwood & Company began long before it had a name.
Victoria Underwood grew up in a home that did not feel safe, and rarely felt comfortable. At around twelve years old she started working, and with the first money she earned she bought something for her bedroom. Then something else. Piece by piece, she changed the room around her.
What she learnt in those years has never left her: the things we choose to live with can change how a space feels, and how we feel within it. A room can become somewhere to rest. A house can become a home. That is where her love of home and lifestyle pieces began, and it remains the foundation of everything the company makes.
Underwood & Company was years in the making. Much of that work happened quietly, behind the scenes, in products that were developed and set aside and concepts that will never be seen. Each one shaped the standard for what would eventually carry the name.
Today Victoria lives in Oxford, where she leads the company as founder and creative director. She is a lesbian and a female founder, and she built Underwood & Company to stand for more than what it sells. Supporting other women and female founders sits alongside quality and craftsmanship at the heart of the business.
Underwood & Company creates beautiful pieces for the home and for the everyday: made with care, chosen to bring joy, and designed to last for years to come.
Because everyone deserves somewhere that feels like home.
Frequently asked questions
What is the return policy?
We hope you love your order. If for any reason you are not completely satisfied, you may request a return in line with the conditions below.
Customised items are non returnable and non refundable.
To be eligible for a return, items must be unused, unworn, and returned in their original condition. We cannot accept returns for any items that have been worn, used, washed, or otherwise altered.
All branded packaging must also be returned in good condition. This includes any branded box, branded bag, or ribbon supplied with your order. If the branded packaging is ripped, damaged, marked, or not returned, we may be unable to accept the return.
Please note that outer shipping packaging used for delivery does not need to be returned in perfect condition and damage to shipping packaging will not affect your return eligibility. Tissue paper is also excluded from this requirement and does not need to be returned in perfect condition. However, branded presentation packaging such as the box, bag, and ribbon must remain undamaged.
We reserve the right to refuse returns that do not meet the above conditions.
If you would like to request a return, please contact us at contact@underwoodandcompany.co.uk with your order number and reason for return.
Are any purchases final sale?
Any customised items are non refundable and non returnable.
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. Many of our home decor items and candles are hand made here in england. We carefully select our manufacturing partners to ensure our products are high quality and a fair value, we prioritise both incredible quality and also insuring staff are paid a fair wage.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase. For orders outside of the UK duties may apply!